Information We Collect
We may collect personal information when you:
Open or maintain an account with us
Apply for loans or financial products
Use our services (in branch or electronically)
Communicate with us via phone, email, or in person
This may include:
Name, address, and contact details
Identification documents (e.g., driver’s license, passport, social security number)
Financial information related to your accounts, transactions, and loan history
How We Use Your Information
To provide banking services and manage your accounts
To process payments, transfers, and loan applications
To comply with regulatory and legal obligations
To improve our services and client experience
To communicate with you about your accounts, products, or inquiries
How We Protect Your Information
Secure systems and encrypted channels to protect data
Restricted access to customer information to authorized staff only
Continuous monitoring and compliance with banking regulations
Sharing of Information
We do not sell or share your personal information with third parties for marketing purposes. Information may only be shared:
With regulatory and supervisory authorities as required by law
With service providers contracted to support our banking operations (under strict confidentiality)
To prevent fraud, comply with legal processes, or protect the bank’s rights
Your Rights
As a valued client, you have the right to:
Access and request a copy of your personal information
Request corrections to inaccurate or incomplete information
Understand how your data is being used and shared
Contact Us
For questions about this Privacy Notice or to exercise your rights, please contact us:
City Trust Bank, Inc.
Ground Floor, J.E.T. Building, Middle Road, Gualo Rai, Saipan
📞 Tel: (670) 235-7701/02/04
📠 Fax: (670) 234-8664
📧 Email: citytrustbank@ctbsaipan.com
📍 At City Trust Bank, your trust is our greatest asset—and we are committed to safeguarding it every day.
